The Study of Employee Satisfaction of Movenpick Resort Bangtao Beach Phuket About Hotel Management

Abstract

The objective of this research is to study the personal information and satisfaction of employees at Movenpick Resort Bangtao Beach, Phuket, regarding the organizational management’s impact on employees. This includes factors such as adequate and fair compensation, job stability and career advancement, social interaction at work, job satisfaction, and organizational commitment. The research is a survey-based study using a questionnaire as a tool for data collection. The data was gathered from 172 employees at Movenpick Resort Bangtao Beach, Phuket. The statistical methods used for data analysis include frequency, percentage, mean, and standard deviation.

The findings of the research revealed that most of the respondents were female, aged between 31-40 years, single, with a diploma-level education, and had an average monthly income of less than 15,000 Baht. They had been working at Movenpick Resort Bangtao Beach, Phuket, for 2-3 years. Overall, the employees expressed a high level of satisfaction with the organizational management’s impact on them. When analyzed by individual factors, the most satisfactory aspect was social interaction at work, followed by job stability and career advancement, job satisfaction, and organizational commitment. The aspect with the least satisfaction was the adequacy and fairness of compensation.