The Development of Preventive Maintenance Database Accessed with QR Code for Air Conditioners in Hotels

Abstract

This article aimed to: 1) develop a database of preventive maintenance of air conditioners accessed by QR code, 2) study users’ satisfaction towards the database of preventive maintenance of the air conditioners accessed with QR code. The population and sample in this research consisted of 5 specialists and 10 maintenance-related staffs selected by purposive sampling technique. The research tools included a database of preventive maintenance of the air conditioners accessed with a developed QR code, a quality assessment form, and a satisfaction questionnaire of hotel staff towards the use of the air conditioner preventive maintenance database accessed with a QR code. The data were analyzed using mean and standard deviation.

The results showed that the database of the air conditioner preventive maintenance accessed by QR code were stored systematically in categories in Google Drive where employees can access with their mobile phones via QR code. The components included air conditioning maintenance service plans, a daily air conditioner inspection and maintenance report, an air conditioner maintenance report, a history of air conditioning maintenance and repair of air conditioners, and a list of used parts for maintenance and parts inventory. The experts agreed on the average quality in all aspects at the highest level. Moreover, the staffs who used the database also reported their satisfaction at the highest level.