THE DEVELOPMENT OF IMMIGRATION INSPECTION MODELS AT SAMUTPRAKAN IMMIGRATION OFFICE IMMIGRATION BUREAU ROYAL THAI POLICE

Abstract

The objectives of this study were: (1) to examine the problems and obstacles affecting immigration inspection, (2) to identify the factors influencing the development of immigration inspection models, and (3) to propose appropriate development guidelines for immigration inspection models at the Samutprakan Immigration Office, Immigration Bureau, Royal Thai Police. This study employed a qualitative research methodology. Data were collected from 20 key informants, comprising both service providers and service recipients. The research instrument consisted of in-depth interviews, and the data were analyzed using content analysis.

The findings revealed that (1) the implementation process was integrated and participatory, requiring collaboration among all sectors, aligning policies and plans with local contexts, and emphasizing ongoing monitoring and evaluation. This comprehensive approach supports sustainable development, (2) significant challenges include budget and human resource limitations, inconsistent centrally driven policies, inadequate public participation, and pressures from public expectations. Both internal and external factors play a crucial role in determining implementation success, (3) NPM implementation aligns with sustainable development by emphasizing results-based management, public participation, decentralization, technology use, human resource development, and transparency. These practices foster balanced growth across economic, social, and environmental dimensions.

The development of immigration procedures at the Samutprakan Provincial Immigration Office could be improved in four dimensions: Dimension 1: Development of Service Processes: Increase online service channels and create checklists for service users. Dimension 2: Technology and Service Utilization: Launch online queue booking via applications and develop a system for pre-checking documents. Dimension 3: Resource and Human Resource Management: Provide language and communication training, rotate personnel /assign them to suitable roles. Dimension 4: Collaboration and Integration: Establish a central government data coordination system and conduct training between government and private sector agencies.