A Study of Service Recipients' Satisfaction with the Administrative Services of the Council Affairs Department, Chaiyaphum Rajabhat University
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Abstract
This research has the following objectives: 1. To study the level of satisfaction of service recipients towards the administrative services of the Council Affairs Department of Chaiyaphum Rajabhat University. 2. To compare the satisfaction of service recipients towards the administrative services and council affairs of Chaiyaphum Rajabhat University. Academic staff and support staff, sample size was found using the Krejcie & Morgan formula, totaling 186 people. The instrument used was a questionnaire. The statistics used were percentage, mean, t-test, standard deviation, F-test. The research results found that 1) The study of the satisfaction of service recipients towards the administrative services, the council affairs of Chaiyaphum Rajabhat University, in general, is at a high level.2) Comparison results of the opinions of academic personnel and support personnel at Chaiyaphum Rajabhat University. Regarding the study of service recipients' satisfaction with the administrative services and council affairs of Chaiyaphum Rajabhat University Categorized by gender, age and type of personnel, overall there were significant differences at the statistical level of .05. Moreover, the feedback from service recipients focused on improving the service of the staff to be gentle, clear, and provide accurate and consistent information. This includes improving service processes and procedures to be more efficient, such as communicating clear information, improving facilities, and providing services during more comprehensive hours.
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