Revisiting tourism psychology and tourist experience: evidence from pentagonal review matrix and causal analysis

A S Sochipem Zimik; Shin-Won  Kang

Authors

A S Sochipem Zimik Sunchon National University
Shin-Won Kang Dept. of Social Welfare, Sunchon National University, South Korea

Keywords:

Tourism Psychology, Tourist Experience, Maslowian Triangle, Pentagonal Review Matrix, Causal Effect

Abstract

Tourist psychology is fundamental to fostering rational contributions, scholarly engagement, and stakeholder efforts toward the sustainable development of the tourism industry. This review paper serves two primary objectives: first, to evaluate tourism psychology and the tourist experience through the application of a Pentagonal Review Matrix; and second, to analyze the impact of this matrix using causal analysis methodology. The methodology involves identifying Boolean keywords related to tourist experience and psychology—mapped against the Maslowian Triangle and the five dimensions of the Pentagonal Review Matrix indices—within the Scopus database. By incorporating causal effects, this study provides a robust integrative conceptual framework for understanding the relationships and operational mechanisms of psychological factors. The analysis focuses on core objectives such as infrastructure and revenue generation, alongside findings related to community involvement, income generation, and destination attractiveness. Furthermore, it explores similarities in stakeholder competency, investment, and tourist arrivals, while highlighting unique contributions in resource management and tourism psychology across qualitative, quantitative, and mixed-method approaches. A significant takeaway is the call for future research to prioritize esteem and self-actualization needs, urging a shift beyond purely theoretical and empirical studies to provide more enriched perspectives on the tourism experience.

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