The Development of Information System for Internal Educational Quality Assessors

Abstract

The objectives of this research were 1) to develop an information system for internal educational quality assurance assessors, and 2) to evaluate user satisfaction with the developed system. The system analysis and design followed the System Development Life Cycle (SDLC). The system was developed using PHP in conjunction with a MySQL database, while the Bootstrap Front-End Framework was employed to design a responsive user interface suitable for all devices. Additionally, Power BI was applied to create dashboards for data visualization to support decision-making. The target group used in this study consisted of 33 internal educational quality assurance assessors based on AUN-QA criteria at Rajabhat Maha Sarakham University, selected via purposive sampling. The research instrument was a 5-point rating scale questionnaire. Data analysis was conducted using frequency, mean, and standard deviation. The research results indicated that: 1) The information system for internal educational quality assurance assessors functioned correctly according to requirements, as verified by Black-Box Testing. The system implemented security measures by defining four levels of user access rights: (1) General Users can view basic dashboards without logging in; (2) Executives can access management information via five dashboard categories, comprising overview, assessor information, assessor registration, committee roles, and audited unit information; (3) Quality Assessors can log in to manage, edit, and record their own registration and internal quality assessment data; and (4) System Administrators can log in to manage user accounts and all system data. 2) User satisfaction with the system was overall at the highest level ( = 4.62, S.D. = 0.49). When considered by aspect, users were most satisfied with System Security at the highest level ( = 4.65, S.D. = 0.48), followed by Accuracy and Processing at the highest level ( = 4.65, S.D. = 0.49), System Design and Formatting at the highest level ( = 4.61, S.D. = 0.49), and General Usage at the highest level ( = 4.60, S.D. = 0.51), respectively.