The Elderly Satisfaction Toward The Social Welfare Administration: A Case Study of The Det Udom Municipality, Det Udom District, Ubon Ratchathani Province

Abstract

This research aimed to study the satisfaction of the elderly towards the welfare management of Det Udom Municipality, Det Udom District, Ubon Ratchathani Province, to study the factors related to the satisfaction of the welfare of the elderly of Det Udom Municipality, Det Udom District, Ubon Ratchathani Province, to study the problems/obstacles of the quality of the welfare management of the elderly of Det Udom Municipality, Det Udom District, Ubon Ratchathani Province. The population used in the research was the elderly. The tools used to collect data were the same standard interview form, Part 1: interview form for general information of the sample group, Part 2: interview form for rating scales divided into 5 ranges, Part 3: open-ended interview form to allow respondents to express their opinions and suggestions beyond the questions. Data processing used a ready-made computer program to calculate statistics, including percentage, mean, and standard deviation, to summarize and discuss the results. The results of the study found that the satisfaction of the elderly towards the welfare management in terms of elderly personnel was at a high level. This was a result of the government's policy and the municipal executives who considered helping the socially disadvantaged in the community, including other disadvantaged groups such as the disabled, abandoned children, and AIDS-infected people. It is one of the first important policies to solve. From the conclusion of the study, it can be seen that the issue that the people are most satisfied with is that the municipal personnel are responsible for their work and, secondly, the municipal executives are sincere in their work, which is in line with the policy of the municipal executives. For the budget, the elderly are moderately satisfied. This is because the municipality has many duties and responsibilities, so it has to allocate budgets to other areas, which must be done simultaneously, so the budget in this area is reduced somewhat. However, it is considered that the problem has been solved successfully. In terms of materials and equipment, the elderly are very satisfied. In addition to the municipality paying the living allowance on a tiered basis, it also provides other forms of assistance, such as providing exercise equipment, setting up clubs for the elderly, and managing mental health and participation in society. This can be seen from the fact that the elderly are most satisfied with the topic of mental support and listening to sermons from senior citizens. As for management, the elderly are very satisfied with the service.