FATH EL KHAIR, K.; EL HAMZAOUI, M.; KOBIYH, M. Towards a theoretical model to illustrate the communication procedure between the company and the customer . International Journal of Interdisciplinary and Sustainability (IJIS), Chonburi, Thailand, v. 1, n. 2 (July-December), p. 51–63, 2025. Disponível em: https://so11.tci-thaijo.org/index.php/IJIS/article/view/1801. Acesso em: 27 jul. 2025.